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 RXPositive Medical Supply

Yuma's Choice For Home Medical Equipment

 

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Frequently Asked Questions 


How do I find RXPositive Medical Supply?

Actually, we have two locations.

Yuma:    We're one street south of 24th Street between the Hospital and the new WalMart.  24th Street runs East and West in front of the Hospital. Turn South off of 24th Street onto either 18th Street (there is a light at the bottom of the hill) or 19th Street (at the Life Care Center sign).  Either of those will take you to 25th Street and we're right between 18th and 19th. You'll see our sign. 

Foothills:    We're on South Fortuna Road about a mile South of the Fry's Supermarket Shopping Center. We're past the Fire Station but on the same side of the street.  We're down from Eckert Drug and right across the street from the Dollar Stores. Were in Suite H which is the last office on the South end. 

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Will you bill my insurance for me?

Yes. We accept most insurance carriers including Medicare, AHCCCS, BlueCross/BlueShield, TriCare, Mercy Care (secondary), and most others.  We will do everything we can to insure that your insurance pays according to your plan. We'll help you stay on top of what  is happing with your insurance claim.  We won't forget about you after we submit your claim.  If there are problems we'll fix it for you if we can. For example; some insurance companies require a CMN (Certificate of Medical Necessity) signed by your doctor for certain items.  If we bill the insurance carriers without it they will deny your claim so we'll contact your Physicians' office and request one for you. Actually we try twice. If we still don't get it, then we let you know about the problem so you can get it for us. .....  How's that for service?

No Medical Supplier will forgive your bill if your insurance doesn't cover the item. Few, if any, are willing go to the lengths that RXPositive Medical Supply does to make sure you take full advantage of your plan. You will get monthly statements to keep you informed.

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Will you service and repair my medical equipment?

Yes. We stand behind everything we sell but we'll also take a look at your equipment even if you didn't buy it from us.

We have on-site technicians trained to repair and service most of what we sell and all of what we rent.  We service and repair Oxygen Concentrators, Nebulizers, CPAPs,  BIPAPs, CPMs, wheelchairs, power chairs, scooters and about any other type of home medical equipment.

That means we don't send it out and just add that expense to your bill.  Time is money and you save both! 

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Will you repair my scooter or Power Chair whether or not I bought it from you?

Yes. We stand behind everything we sell.  As with our Medical Equipment, we have on-site technicians to repair and service all of our scooters and power wheelchairs. 

Are you ready for this? RXPositve has a mobile repair shop that will come right to your home so you don't have to bring it in.  We frequently fix it right then and there.  Estimates are free if we do the work otherwise we charge $35.00 to cover the costs of the trip.  How's that for service? 

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Will you deliver my supplies or equipment on Weekends?

Yes.  Our stores and billing office are closed on the weekends but our delivery and repair staff work from 8 to 5 on Saturdays and Sundays.  We will be glad to deliver your equipment and supplies on on either day. Just schedule it and we will be there when you want us there not when we need you there.  How's that for convenience

We are independently owned so we can go the extra mile to get and keep your business.

Of course we're available 24/7 to respond to emergency situations. Our main number (344-9301) connects automatically to our on-call worker. He or she will solve your problem day or night.  How's that for peace of mind?

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When I'm discharged from the hospital don't I have to use their equipment provider?

No.  You have the right to chose your own medical equipment provider and don't let anyone tell you different.  We Yuman's are very proud of our hospital. One of our owners works there and she can tell you first hand that they make sick people well better than almost anybody. That, however doesn't mean that they can do the same in providing home medical equipment and services.  Ever go to the hospital because it was convenient, cheap or quick?

Tell your discharge planner that you want the best .... RXPositive Medical Supply.

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